Archive for June, 2009
Performance Measurements of Quality Management Systems
Posted by Charlie in Leadership, Management, Quality Management Systems on June 26th, 2009
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The object of this discussion is to provoke some dialog as to what are the best ways to measure the performance of a Quality Management System (QMS). There are many different ways to measure performance, we want to identify those determinants that work best for a given situation.
Where the Key Elements of a Functional QMS are:
- Organizational structure
- Responsibilities
- Procedures
- Processes
- Resources
I am proposing that the performance measurements (the determinants) to verify the QMS is fulfilling its designated function are a combination of efficiency and effectiveness. This premise is based on Jain and Triadis [1] who suggest that, “… the metrics be categorized in a way that organization outputs encompass short-term day-to-day activities, tangible results, and long-term goals and objectives”.
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Some advice recently given to me!
Posted by Charlie in Leadership, Management on June 24th, 2009
The boss/manager/teacher doesn’t have to do the job/task as well as you. They have to coach you and get you to be your very best.
My Comment: Take your pick of titles and task, but I believe this is one of the fundamental truth’s of leadership and management.
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